Company Tour

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Company Directory

Local: (704) 838-8000
Toll Free: (800) 438-4171
Accounting: (888) 698-5214
Central Station: (800) 286-5699
Customer Service: (888) 684-2684
Data Entry: (800) 560-5359
Special Services: (800) 344-4423
Sales: (800) 560-6568
Dealer Technical Support (800) 560-5097

Our History

Security Central, a division of Lake Norman Security Patrol, Inc., is an independent, family owned alarm monitoring service located in Statesville, North Carolina. Ralph and Christine Brown, along with their children, Courtney, Ellen and Jay, own and operate the corporation.

In 1963, Ralph began a patrol service on the then newly developed Lake Norman, as many affluent families had begun to build second homes on the lake. It was not long before he signed on as a Dictograph dealer and started installing alarm systems.

As tape dialers became replaced by digital communicators, Mr. Brown purchased an answering service to monitor his alarms. By 1970, other area alarm dealers began to call upon him to monitor their alarms. The company installed a WATS line and Security Central was formed.

Today, Security Central is one of the largest central stations in the country. We currently monitor hundreds of thousands of alarms for over 2000 alarm dealers in all 50 states as well as Canada and Puerto Rico. Security Central occupies a 10,000 square foot, state-of-the-art facility and employs over 150 people. Our goal, as it was in 1970, remains to offer quality, personalized alarm monitoring services. We strive to treat each customer as a member of our expanded family.

Our Security Team

Every step of the way, you can rest assured knowing your safety is in the hands of America's most professional central station with Security Central's response team.

All employees at Security Central are bonded by the state of North Carolina in addition to other states across the country. Bonding includes a complete fingerprint and criminal record search. All this information is obtained and sent to the Alarm Licensing Board where it is processed by the SBI. The licensing board then reviews the findings and must approve all applicants before anyone is allowed to begin training at our facility. Any offenses other than traffic violations prohibit employment with our company.

After potential employees have successfully passed the bonding process, they are subjected to a drug screening test. All employees are randomly tested for drugs during their employment at Security Central. An applicant is now ready to begin training.

All new operators are trained by our resident certified Security Industry Association (SIA) and Association of Public-Safety Communications Officials-International, Inc. (APCO) instructor. (APCO certifies 911 dispatchers.) The first week of training, new operators spend 40 hours in a classroom setting. They have access to a simulated central station, set up on a separate computer system, where each new operator practices his/her skills. This provides invaluable experience as the traffic flow, type of signals received, and calls are replicated from actual experiences occurring in the central station. The second week, these operators are placed in the central station with a qualified, experienced operator for supervised hands-on experience. The third week, the new operator is evaluated by the instructor to be certain all skills have been mastered.

Once a quarter, all central station supervisors and operators attend a mandatory refresher class. During each refresher, we review the latest technology at Security Central as well as review procedures and address any concerns that may have been expressed.

Most importantly, you will find our security response team is prompt, friendly and courteous.