Monitoring
Residential
Protection
Residential protection options include traditional digital
dialer, GSM backup, cellular backup, internet primary and
all options for providing primary and backup transmission
paths. Our receivers are compatible with all major formats
so no matter which panel you choose, or which transmission
media you choose, we have a solution for you.
Commercial Protection
Commercial protection options include traditional digital
dialers, IP and internet transmitters, GSM and GPRS backup
devices and all formats for burglar, medical and fire
panels. Our Central Station is UL and FM approved offering a
premium level of protection for your high security
customers. We can monitor any array of commercial properties
including farms, industrial processes, manufacturing plants,
schools, retail stores, elevators and more.
2-Way Voice
Two way voice monitoring allows two-way communication with
our central station through your customers' alarm system.
With two-way voice, your clients can provide important
information to our operators from anywhere in their homes or
businesses without having to locate a phone.
GSM, GPRS, Cellular Backup and
Long Range Radio
GSM, GPRS, Cellular Backup and Long range radio can protect
the security of your clients' homes or businesses in the
event of a telephone service interruption. Security Central
maintains separate receivers for GSM, Cellular and Radio
communication. Our secure, fully supervised digital network
ensures fast and efficient communication with your clients.
Internet Monitoring
Internet monitoring allows alarm signals to be transmitted
on the internet as well as over private networks, enabling
you to support customers who have switched to broadband
service from traditional (pots) telephone lines.
Remote Video
Our video monitoring services enable you to provide clients
with visual verification of events that trigger alarms. In
addition to the standard digital signal, our central station
can receive video showing what activated the alarm -
information that can be used for identification,
documentation or tracking.
Details of what caused the alarm trip are used by special
services operators to dispatch the appropriate authorities
and provide additional information if needed. In addition,
your clients can set specific criteria to modify dispatches
based on what is viewed.
Elevator Monitoring
Utilizing an elevator panel which can send a digital signal
in addition to opening a voice channel offers the most
superior level of protection for elevator customers. Even
when the power is out and the elevator is dark, or a sight
impaired user cannot read an elevator plaque, we will
receive an identifying signal from the elevator panel, so
that the correct authorities can be dispatched to the
elevator location and take care of the situation.
Answering Service
We offer a range of answering services designed to enhance
your relationship with your customers, including answering
calls in your company's name and providing toll-free
numbers. In addition, we offer the option of flexible
message distribution, allowing you access to non-critical
and emergency alarm messages at your convenience through
voice calls, fax, e-mail or on demand through our on-line
web client SCAN. Our answering service is available for a
flat rate with no limits on the number or length of calls.
Dealer Web Access
Dealer web access enables dealers to view and report on
their customers' accounts using a standard web browser or
PDA. Reports can be generated on-line and can also be
emailed to the dealers office, or to end users.
Subscriber Web
Subscriber web access allows end-users to view and report on
their accounts. Reports can be generated on-line and can
also be emailed to any recipient. Chain accounts holders can
use the system to gain access to a group of accounts, and
can report on any of those accounts using the web client
interface.
Technical Support
Dealer technical support is available 8:00am to 5:00pm
Monday to Friday, excluding holidays. Dealers can talk to a
technical support representative at Security Central to help
troubleshoot any issues they have installing or servicing
alarm panels, and communicating with the Central Station.
Training Classes
Our commitment to you extends beyond our reliable and
cost-effective monitoring services. The Security Central
team includes a full-time trainer who works with dealers and
leads educational seminars for emergency responders. We
offer a wide range of courses covering topics that include
sales, troubleshooting and preparation for National
Institute for Certification in Engineering Technologies (NICET)
Levels I and II. Most courses satisfy requirements for state
continuing education (CE) credits.
Direct Billing & Collections
We offer direct bill, collections and certified mail
services that can improve your efficiency and provide cost
savings for your business. With our direct bill service, we
can bill your customers at the monitoring rate you designate
and at the frequency you specify, including monthly,
quarterly, semi-annually or annually. We accept all
traditional methods of payment from your subscribers, as
well as monthly bank account drafts, and credit card drafts.
Once a month, our accounting department will deposit
customers' payments electronically into your banking account
and provide a detailed report of payments by customer. We
deduct our wholesale monitoring fee and direct bill fee from
your designated rate and refund the remainder to you
monthly.
