Security Central uses the most advanced communications
technology available to monitor alarm systems around the
clock. Our central station is highly fault-tolerant and
engineered to rigorous standards that meet or exceed all
industry requirements. We use two independent generators to
back up all monitoring equipment in our reinforced,
fire-resistant communication center. Even in the event of a
total power failure, we continue to provide prompt responses
to your customers' alarms.
Security Central meets the stringent physical and
operational standards required for Underwriters Laboratories
(UL) and Factory Mutual (FM) approval.
We use Manitou software from Bold Technologies, Ltd.,
which can help improve efficiency and improve response time.
Manitou is compatible with Windows(r)-based applications and
can automatically respond to assigned signals and alarms by
sending e-mail messages, faxes and text messages. The
software also allows you and your clients to generate
reports that can be viewed online or with a personal digital
assistant (PDA) or smartphone.
We continuously update our technology and equipment to
ensure we are providing the highest level of protection for
homes and businesses. Features of our central station
include:
Fully redundant Avaya
Telephony/Media server.
Fully path-redundant municipal sonet ring for telecom
and data.
Path redundancy from
telecoms carriers.
Triple-path multi homed
Internet infrastructure for IP signaling integrity.
Multi-path internal
network for increased dispatch automation reliability.
Advanced Automatic Call
Distribution (ACD) functionality, which allows calls to
be answered more quickly and for call system to be
managed in real time.
Voice recording for rapid
access to inbound and outbound calls.
Large multi receiver
banks featuring instant failover capability, caller id
and special functionality that virtually eliminates busy
signals.
Resilient power
infrastructure featuring fully redundant power supplies,
UPS and dual natural gas generators.
Ability to receive all
formats including many new IP formats from GE/Caddx, DMP,
DSC, Firelite and Honeywell Alarmnet.
Video-monitoring
capabilities.
Multi-redundant fault
tolerant server infrastructure for increased automation
system integrity.
