Monitoring

Traditional Protection
Traditional protection with digital dialer enabled panels provides the first level of monitoring for most systems. Our receivers are compatible with all major transmission formats for burglar, medical and fire panels, so no matter which panel you choose we have a solution to fit your needs. Our Central Station is UL and FM listed offering a premium level of protection for all of your customers including those with the highest security requirements. We can monitor any array of commercial properties including farms, industrial processes, manufacturing plants, schools, retail stores, banks, elevators and more.

For a full list of available formats, please refer to our compatibility list.

2-Way Voice
Two way voice monitoring allows two-way communication with our central station through your customers' alarm system. With two-way voice, your clients can provide important information to our operators from anywhere in their homes or businesses without having to locate a phone.

Elevator Monitoring
Utilizing an elevator panel which can send a digital signal in addition to opening a voice channel offers the most superior level of protection for elevator customers. Even when the power is out and the elevator is dark, or a sight impaired user would not be able to read an elevator plaque, we will receive an identifying signal from the elevator panel, so that the correct authorities can be dispatched to the elevator location and take care of the situation. 2-Way communications modes enable our operators to converse with the occupants of the elevator car.

Dual Path Communicators
The latest generation of communications products offer dual path signalling using a combination device capable of reporting with IP over the internet in addition to wireless using the digital cellular networks. These devices offer the speed, reliability and security of two digital communications paths

IP (Internet) Communicators
IP monitoring allows alarm signals to be transmitted over the internet as well as over private networks, enabling you to support customers who have switched to broadband or digital cable telephone service rather than traditional (pots) telephone lines.

For a full list of available IP formats, please refer to our compatibility list.

Wireless Communicators
Often referred to as backup communications devices, the latest offerings of GSM, GPRS, Cellular and Long range radio systems can also be used as primary communications systems. These systems can protect the security of your clients' homes or businesses in the event of a telephone or broadband internet service disruption. Security Central maintains separate receivers for GSM, Cellular and Radio communications, ensuring that backup communications are available at all times.

For a full list of available systems, please refer to our compatibility list.

Video Verification
Our video monitoring services enable you to provide clients with visual verification of events that trigger alarms. In addition to the standard digital signal, our central station can receive or view video showing the event which activated the alarm.

Details of what caused an alarm to trip are used by special services operators to dispatch the appropriate authorities and provide additional information if needed. In addition, your clients can set specific criteria to modify dispatches based on what events are viewed.

For a full list of available systems, please refer to our compatibility list.

Online Services

Dealer Web Access
The Security Central Access Network (SCAN) enables dealers to view and report on their customers' accounts using a standard web browser or PDA. Reports can be generated on-line and can also be emailed to the dealers office, or to end users. Dealers are able to enter new accounts, file changes to existing accounts, and to cancel accounts using our SCAN web interface. A dealer resource library is also provided, enabling dealers access to information regarding their systems and procedures for working with us.

Subscriber Web
Subscriber web access allows end-users to view and report on their accounts. Reports can be generated on-line and can also be emailed to any recipient. Chain accounts holders can use the system to gain access to a group of accounts, and can report on any of those accounts using the web client interface.

Standard Services

Rotating Call lists
Rotating call lists allow subscribers to specify a rotation of the people on their call list based upon a schedule. Each time the schedule updates, the people on the call list rotate.

Dealer Notification
Dealer notification of alarm events can be utilized to offer pro-active services for subscribers. Dealers can be notified by pager, email, or text message on all alarm events, or a selection of event types that are important to them.

Subscriber Notification
Subscriber notification can be utilized to keep subscribers informed of the status of their alarm system. Pre defined events can be reported to subscribers by email, or text message.

Scheduled Reporting
Dealers are able to request scheduled reports for any type of alarm event, or all events that occur for their subscribers. Groups of subscribers can be contained on individual reports. Any reporting frequency is available. Scheduled reports can be delivered by facsimile, or email.

Additional Services

Answering Service
We offer a range of answering services designed to enhance your relationship with your customers, including answering calls in your company's name and providing toll-free numbers. In addition, we offer the option of flexible message distribution, allowing you access to non-critical and emergency alarm messages at your convenience through voice calls, fax, e-mail or on demand through our on-line web client SCAN.

Technical Support
Dealer technical support is available 8:00am to 5:00pm Monday to Friday, excluding holidays. Dealers can talk to a technical support representative at Security Central to help troubleshoot any issues they have installing or servicing alarm panels, and communicating with the Central Station.

Training Classes
Our commitment to you extends beyond  our reliable and cost-effective monitoring services. The Security Central team includes a full-time trainer who works with dealers and leads educational seminars for emergency responders. We offer a wide range of courses covering topics that include sales, troubleshooting and preparation for National Institute for Certification in Engineering Technologies (NICET) Levels I and II. Most courses satisfy requirements for state continuing education (CE) credits.

Accounting Services

Direct Billing & Collections
We offer direct bill, collections and certified mail services that can improve your efficiency and provide cost savings for your business. With our direct bill service, we can bill your customers at the monitoring rate you designate and at the frequency you specify, including monthly, quarterly, semi-annually or annually. We accept all traditional methods of payment from your subscribers, as well as monthly bank account drafts, and credit card drafts.

Once a month, our accounting department will deposit customers' payments electronically into your banking account and provide a detailed report of payments by customer. We deduct our wholesale monitoring fee and direct bill fee from your designated rate and refund the remainder to you monthly.