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Technology Driven, Customer Focused.
Monitoring technology that protects your customers
Security Central uses the most advanced communications technology available to monitor alarm systems around the clock. Our central station is highly fault-tolerant and engineered to rigorous standards that meet or exceed all industry requirements. We use two independent generators to back up all monitoring equipment in our reinforced, fire-resistant communication center. Even in the event of a total power failure, we continue to provide prompt responses to your customers' alarms.
Security Central meets the stringent physical and operational standards required for Underwriters Laboratories (UL) and Factory Mutual (FM) approval.
The benefits of cutting-edge technology
We use Manitou software from Bold Technologies, Ltd., which can help improve efficiency and improve response time. Manitou is compatible with Windows(r)-based applications and can automatically respond to assigned signals and alarms by sending e-mail messages, faxes and text messages. The software also allows you and your clients to generate reports that can be viewed online or with a personal digital assistant (PDA) or smartphone.
Inside our central station
We continuously update our technology and equipment to ensure we are providing the highest level of protection for homes and businesses. Features of our central station include:
Fully redundant Avaya Telephony/Media server.
Fully path-redundant municipal sonet ring for telecom and data.
Path redundancy from telecoms carriers.
Triple-path multi homed Internet infrastructure for IP signaling integrity.
Multi-path internal network for increased dispatch automation reliability.
Advanced Automatic Call Distribution (ACD) functionality, which allows calls to be answered more quickly and for call system to be managed in real time.
Voice recording for rapid access to inbound and outbound calls.
Large multi receiver banks featuring instant failover capability, caller id and special functionality that virtually eliminates busy signals.
Resilient power infrastructure featuring fully redundant power supplies, UPS and dual natural gas generators.
Ability to receive all formats including many new IP formats from GE/Caddx, DMP, DSC, Firelite and Honeywell Alarmnet.
Video-monitoring capabilities.
Multi-redundant fault tolerant server infrastructure for increased automation system integrity.
