Our operators receive the highest level of training from our in-house Security Industry Association (SIA) certified trainer. Our training ensures all of our alarm handling operators are prepared for the rigorous central station environment, and continue to provide courteous and quality services to all of our dealers and their customers.
Regular classes ensure all operators remain well-trained for all situations, and advance with new technologies.
With two full time monitoring facilities, we load balance alarms and operators between both sites. Load balancing ensures that alarms are always delivered to an operator quickly with the highest quality service, even in the event disaster strikes.
Our video monitoring services enable you to provide clients with visual verification of events that trigger alarms. In addition to the standard digital signal, our central station can receive or view video showing the event which activated the alarm.
Details of what caused an alarm to trip are used by special services operators to dispatch the appropriate authorities and provide additional information if needed. In addition, your clients can set specific criteria to modify dispatches based on what events are viewed.
Our mobile apps allow dealers and technicians to access customer data, place accounts on test, and review test results. Having quick access to your accounts at the touch of a button is convenient no matter where you are.
Our access solutions include apps for Apple and Android smartphones and tablets. A revolutionary HTML5 based web apps can be used on any mobile device.
Our desktop access portal allows dealers to add new accounts, make changes, and review customer data, including summary statistics on their entire customer list.
Contact our inside sales department for more information or to set up you SCAN app today!
We utilize the best of the best to ensure our monitoring platform is clean, fast, and efficient around the clock. Security Central prides ourselves on multiple layers of redundancy across multiple sites ensuring our monitoring services remain stable 24x7, even when disaster strikes. Utilizing enterprise level systems with high availability from Cisco, Avaya, Surgard, Bold Technologies, OneTel, Windsteam-Paetec, Microsoft, and Citrix ensures that we continue to offer the highest level of reliability available today.
Our state of the art Cisco blade servers working in unison with High Availability services from Citrix, ensure we have the most reliable monitoring platform available. On top of our multiple redundant infrastructures, we utilize Avaya telecommunications, which we have integrated with Manitou from Bold Technologies, to create the most versatile and efficient monitoring platform worldwide.
Monitoring of intrusion, fire, medical, PERS, two-way voice, video, and industrial processes is just the start. No matter what you need monitored, we do it all. Our capabilities cover all digital dialler formats and all major IP formats. For a detailed list of formats we can monitor, please check our compatibility list.
Cutting edge technologies include internet and IP formats, video monitoring, and video analytics, keep your ip for dealers, and monitoring of IT networks. At Security Central we are constantly evolving, and adding next generation capabilities, increasing the revenue generating abilities of our dealers.
Cloud based video verification, Hosted Video, and Hosted Access Control
And coming soon, cloud services including integrated accounting platform, cloud based monitoring, and cloud based alarm routing.
Our cloud based accounting solution, gives dealers all the benefits of running their own accounting, and includes integration with our monitoring database. Reduce data entry, and increase operating efficiencies, by using our cloud hosted accounting system which works on any device. Added features include invoice mailing, payment card processing, and signature capture.
Cloud monitoring enables dealers currently running their own central stations, to utilize our enterprise data centers, and infrastructure to monitor their alarms. Dealers can concentrate on running their business rather than managing complicated technology
Cloud alarm routing enables dealers to ensure that their IP panels always have a clear communication path to the central station of their choice. Enabling faster disaster recovery, and portability of receiver IP addresses (much like toll-free telephone numbers) cloud alarm routing, gives dealers the security of knowing their IP panels can always communicate, and remain under their control.
Put time back in your day, and money in your pocket with our additional services.